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Packaging and Delivery

All TF sellers in the world are masters of packaging and delivery (not just us). Why?

  • We can hear the ticking clock in your mind after you click “Add to Cart”. If you receive your purchase at 1:00 am, we will make sure that we go to post office first thing in the morning.
  • You will not complain about a dent on the shipping box of your new TV, but a dent on a TF box will reduce your excitement by 10%.
  •  We understand how to balance among toughness, weight, and dimensions of our packaging.
  • We automatically refund the changes if Auspost charges less than you paid.

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Extended Validation Certificate for my online store

Today I have made the final improvement on my online store —- the Extended Validation Certificate.

Basically, not only transactions from my online store is encrypted and secure, all content, all images, referring links are now encrypted. Besides, my operating company has also been verified by Godaddy.com.

So now if you type [url]www.tftoys.com.au[/url] in the web browser, you will a green address bar like this:

While compared with other websites:
Heraldsun looks like this:

Fishpond’s general page:

and Fishpond’s login page:

ANZ bank:

To have secure/green address bar for my store, I have to be verified by the Internet authority on domain ownership as well as operating company ownership. ASIC record was pulled and checked. My CPA was asked to sign an assessment letter. I wish this can boost some buyer confidence for my new store.

 

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After-sales

After-sales for TFs is tricky, as a collector, you will require some level of patience and some basic DIY skills. Why? Because the issue will never be just the faulty toy in your hand right now, instead, you want to make sure that, hopefully, hundreds (if not thousands) of toys you already had as well as hundreds (if not thousands) of toys you are going to have in future will not bring headaches to you. Item faulty does happen, from 1 in every 20 in 3rd party toys for some brand to 1 in 200 in official ones.

Some of my own stories here:
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Note for preorder

Preorder is a widely used method among transformer collectors around the world. Third party toy makers’ biggest spending is on preliminary design phrases. Once a design is passed, they will announce their product and pre-order information to the community, via their social network profiles or TF dealers. Preorder helps toy makers to estimate the market size, budget for production and pricing. Depending on which country you are located, preorder may be full amount upfront or deposit only.

Do I have to preorder?

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Introducing dual-layer transformer faction insignia stickers

Hi,

I have imported some transformers faction stickers, like this:


It is A4 size, including many different types. The white area on the paper are white symbols can be used on dark/black toys. It also have transparent background and white background ones.

And this is dual layer stickers. Upper layer is what you use scissors to cut on and handle around. Lower layer is the actual symbol sticker what will reside on toys. Lower layer is already in perfect shape done by the factory.

Here are some what I tested on my own toys.
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