Packaging and Delivery – Savier's Toys

All TF sellers in the world are masters of packaging and delivery (not just us). Why?

We can hear the ticking clock in your mind after you click “Add to Cart”. If you receive your purchase at 1:00 am, we will make sure that we go to post office first thing in the morning.
You will not complain about a dent on the shipping box of your new TV, but a dent on a TF box will reduce your excitement by 10%.
We understand how to balance among toughness, weight, and dimensions of our packaging.
We automatically refund the changes if Auspost charges less than you paid.

Item conditions

From all toy makers, TF distributors to retail sellers, all parties involved are trying their best to deliver the toys to our customers in the best condition. There are mainly two aspects to evaluate the box condition: angles and seals.

Box angles

A good conditioned angle looks like the following picture, most of the time our items are in this condition after international shipping.

However, sometimes angles are dent during transportation. Bad handling by shipping companies is just not 100% avoidable.

We will inform our customers about the obvious damage on boxes or provide a discount from the original price. This policy will be rigidly applied for 3rd Party TFs but maybe not for certain Hasbro toys series that are not considered to be collectible grade.

Seals

KFC toys have the best seals packaging boxes so far while TW toys do not have seals.

We do not want to see so called “double-seal” on the box, which might suggest that someone had opened it and sealed again. This is mostly true except for several occasions seal was broken by the toy makers to insert some add-ons, improved parts, or bonus gifts after manufacturing has been done.

Packaging

We pack our items not only carefully but also try our best to save postage. In fact, for a single item, lots of the boxes are tailor-made.

To make a box for Titan Return Voyager Blitzwing, so its gross weight will fall below 500g, saving postage cost for one of our customers.

However all the efforts above, we still have to disclaim that damages during transport do happen though none has ever happened to us so far. Due to the expensive domestic postage in Australia and long distance Australia is located from “origin of manufacture”, we would like to reserve the right to refuse return in occasions that we believe the toy itself is good and intact. We also do not recommend new TF collectors put too much concern on the box conditions.

International shipping

Our business is totally relying on a service that was not available 10 years ago, which is Mass Cargo Aggregation and Forwarding Service provided by Chinese logistic companies. A typical journey of our toys is like this:

Day 1: Our supplier informs us Item X is available for shipping;
Day 2 (or sometimes day 1): Item X is waiting for pickup from our supplier;
Day 2: Item X is picked up by local courier;
Day 3: Item X arrives regional depot;
Day 3: Item X is sent to Aggregation Centre for international shipping;
Day 4: Item X arrives regional depot near Aggregation Centre;
Day 4: Item X arrives Aggregation Centre, received and signed off by Aggregation Centre;
Day 5: Item X leaving Aggregation Centre;
Day 6: Item X arrives in relaying country/operator (Singapore or Malaysia), where tracking information changed to English;

where tracking information changed to English, means an international logistic partner (can be DHL, TNT or logistic companies from Singapore and Malaysia) is taking over.

Day 6~8: Item is transferred through via all types of arrangements until arrives in Australia;
Day 9: Australian Custom clearance;
Day 10: Released by Custom, if Custom decides to inspect/random check this parcel, then 4 more working days are delayed;
Day 14 (or 18 if inspected): Arrives our door (delivered by Auspost, Toll, DHL, TNT or other cooperating partners) and ready to ship within Australia.

During these days, four different track numbers are given by all different companies at different stages or via different routes and we just pray all the time for them to safely arrive.

Domestic postage

The postage in our store is calculated by Australian Post, which is our main delivery method. We simply recommend “regular” service for all our items. The waiting time is longer, but save significant postage in long term.

Combined shipping

Yes! We do combined shipping. The postage calculator will calculate your multiple items based on weight automatically, and if the real charge by the post office is lower than calculated result, we will always refund postage change spontaneously after item sent. Here though, we would like to make another disclaim that, the postage calculator is provided by other parties that is out of our control. Should any calculation be wrong, say, sending WA for $2, we reserve the rights not to send items based on the wrong postage calculation. Instead, we will inform you (and apologize) with the correct postage and seek further instruction from you.

Thank you for reading. If this post does not answer some of your questions, please let us know or simply leave your comment below.